Managed Infrastructures
We manage modern and tailored IT infrastructures designed to meet the specific needs of each company.
Our services are delivered through Tier IV data centers, and we manage complex cloud solutions based on the integration of private (VMware, Hyper-V, OpenStack), public (AWS, Azure, Google, Oracle), and hybrid environments.
We also provide managed networking services, and we design and manage customized Disaster Recovery and Business Continuity solutions, ensuring resilience and operational continuity.
Cloud, System & Network Management
We manage cloud environments, systems, and networks with a comprehensive and highly specialized approach, helping companies get the most from their IT ecosystems.
Our certified team, skilled in market-leading solutions, offers full and continuous support, meeting even the most demanding performance, security, and resilience requirements.
We also support assessment, design, migration, and management of cloud and network infrastructures.
24x365 Service Desk & Monitoring
We provide continuous support through a centralized SPOC (Single Point of Contact) accessible via web, email, and phone, along with a dedicated customer portal for trouble ticket management, with defined SLAs and precise issue tracking.
Our control room proactively and reactively monitors infrastructures, managing job scheduling and security operations to ensure timely intervention and flawless service.
Governance & SLA
Our service delivery follows ITIL and Prince2 best practices, offering personalized management with regular meetings, KPI/SLA definition, documentation, clear processes, and a Customer Handbook.
We ensure meticulous project delivery and planning, always respecting timelines and expectations.
We also implement structured procedures for Change Management, Escalation, and Incident Management, with clearly defined SLAs for both infrastructure and operations.
